Terms of use

What Firstcure does

Firstcure books appointments with independent doctors at their own chambers. We are not a medical provider. We do not diagnose, treat, prescribe or advise, and we are not responsible for the clinical care you receive — that is between you and your doctor.

The two fees

The booking fee of ₹49 (some doctors differ; the exact amount is shown before you confirm) is paid to Firstcure over UPI and covers booking and confirming your slot.

The consultation fee is set by the doctor, paid at the clinic, and never collected by us.

Holding and confirming a slot

A new booking holds your slot for 6 hours while we call you. If we cannot reach you and collect the booking fee in that time, the hold expires and the slot goes back to other patients. You can always book again.

Refunds

The ₹49 booking fee is non-refundable once your appointment is confirmed, whether or not you attend. If the doctor is unavailable or the clinic cancels, we refund it in full to the same UPI ID within 3 working days.

Cancelling

You can cancel your own booking up to 2 hours before the appointment, from My Bookings. After that, call us on +91 7002621963 and we will do what we can.

If the doctor cannot see you

Doctors are sometimes called away at short notice. If your appointment cannot go ahead, we will tell you as soon as we know, help you rebook, and refund the booking fee in full.

Fair use

Book only appointments you intend to attend. We limit how many unconfirmed bookings one number can hold, and we may decline bookings from numbers that repeatedly no-show, because every held slot is one another patient could not have.

Emergencies

Do not use Firstcure in an emergency. Go to the nearest hospital.